Your Privacy Matters

At Style In Form, we value your trust and are committed to protecting your personal information. We only collect the information we need to provide our products and services, communicate with you, and improve your experience with us.

This page explains, in plain language, how we collect, use, and protect your information. The full legal version of our Privacy Policy is provided below for those who would like more detailed information.

What Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and company name
• Email address and phone number
• Billing and shipping information
• Payment information required to complete purchases
• Information you provide when contacting us or requesting support
• Website usage information collected through cookies and analytics

We only collect information that is relevant to providing our products and services.

How We Use Your Information

We use your information to:

• Process and deliver orders
• Respond to questions and customer service requests
• Provide warranty and after-sales support
• Improve our website and customer experience
• Send marketing communications if you have chosen to receive them
• Meet our legal and business obligations

We do not sell your personal information.

Cookies & Website Analytics

Like most websites, we use cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand how visitors use our website
• Improve website performance and functionality

You can adjust your browser settings if you prefer to limit or disable cookies, although some website features may not function as intended.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact our Customer Service team .

We will be happy to assist you.

Detailed Privacy Policy

The following Privacy Policy outlines how Style In Form collects, uses, discloses, and safeguards personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act (PIPA).

This policy describes the principles and practices we follow to protect personal information, maintain its accuracy and security, and provide individuals with access to and correction of their personal information where required by law.

The sections below constitute the complete Privacy Policy governing the collection, use, disclosure, and protection of personal information by Style In Form.

DEFINITIONS

Personal Information – means information about an identifiable individual (including name, home address and phone number, social insurance number, credit history, employment information, credit card information). Personal information does not include contact information (described below).

Contact Information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA.

Privacy Officer – means the individual designated responsibility for ensuring that Style In Form complies with this policy and PIPA.

Policy 1 – Collecting Personal Information

1.1 Unless the purposes for collecting personal information are obvious and the customer voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.

1.2 We will only collect customer information that is necessary to fulfill the following purposes:

• To verify identity
• To verify creditworthiness
• To identify customer preferences
• To open and manage an account
• To deliver requested products and services
• To ensure a high standard of service to our customers
• To collect and process payments
• To advise customers of any new or upcoming products

Policy 2 – Consent

2.1 We will obtain customer consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).

2.2 Consent can be provided orally, in writing, or electronically, or it can be implied where the purpose for collecting, using or disclosing the personal information would be considered obvious and the customer voluntarily provides personal information for that purpose.

2.3 Consent may also be implied where a customer is given notice and a reasonable opportunity to opt out of his or her personal information being used for mail-outs or the marketing of new products, and the customer does not opt out.

2.4 Subject to certain exceptions (for example, where the personal information is necessary to provide the service or product, or where the withdrawal of consent would frustrate the performance of a legal obligation), customers can withhold or withdraw their consent for Style In Form to use their personal information in certain ways.

A customer’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the customer in making the decision.

2.5 We may collect, use or disclose personal information without the customer’s knowledge or consent in the following limited circumstances:

• When the collection, use or disclosure of personal information is permitted or required by law;
• In an emergency that threatens an individual’s life, health, or personal security;
• When the personal information is available from a public source (for example, a telephone directory);
• When we require legal advice from a lawyer;
• For the purposes of collecting a debt;
• To protect ourselves from fraud;
• To investigate an anticipated breach of an agreement or a contravention of law.

Policy 3 – Using and Disclosing Personal Information

3.1 We will only use or disclose customer personal information where necessary to fulfill the purposes identified at the time of collection, or for a purpose reasonably related to those purposes such as:

• To conduct customer surveys to enhance the provision of our services;
• To contact our customers directly about products and services that may be of interest.

3.2 We will not use or disclose customer personal information for any additional purpose unless we obtain consent to do so.

3.3 We will not sell customer lists or personal information to other parties.

Policy 4 – Retaining Personal Information

4.1 If we use customer personal information to make a decision that directly affects the customer, we will retain that personal information for at least one year so that the customer has a reasonable opportunity to request access to it.

4.2 Subject to Policy 4.1, we will retain customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.

Policy 5 – Ensuring Accuracy of Personal Information

5.1 We will make reasonable efforts to ensure that customer personal information is accurate and complete where it may be used to make a decision about the customer or disclosed to another organization.

5.2 Customers may request correction to their personal information to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.

5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the customer’s correction request in the file.

Policy 6 – Securing Personal Information

6.1 We are committed to ensuring the security of customer personal information to protect it from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

6.2 The following security measures will be followed to ensure that customer personal information is appropriately protected:

• The use of locked filing cabinets;
• Physically securing offices where personal information is held;
• The use of user IDs, passwords, encryption, and firewalls;
• Restricting employee access to personal information as appropriate (i.e., only those who need to know will have access).

6.3 We will use appropriate security measures when destroying customer personal information, such as shredding documents and deleting electronically stored information.

6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.

Policy 7 – Providing Customers Access to Personal Information

7.1 Customers have a right to access their personal information, subject to limited exceptions.

7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.

7.3 Upon request, we will also tell customers how we use their personal information and to whom it has been disclosed, if applicable.

7.4 We will make the requested information available within 30 business days or provide written notice of an extension where additional time is required to fulfill the request.

7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the customer of the cost and request further direction from the customer on whether we should proceed with the request.

7.6 If a request is refused in full or in part, we will notify the customer in writing, providing the reasons for refusal and the recourse available to the customer.

Policy 8 – Questions and Complaints: The Role of the Privacy Officer or Designated Individual

8.1 The Privacy Officer is responsible for ensuring Style In Form’s compliance with this policy and the Personal Information Protection Act.

8.2 Customers should direct any complaints, concerns, or questions regarding Style In Form’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the customer may also write to the Information and Privacy Commissioner of British Columbia.

Contact Information for Style In Form’s Privacy Officer

Karolina Jasinski
Phone: (604) 522-8955